Individuals enrolled in both Medicare and Medicaid, deserve the opportunity to easily navigate healthcare systems and access care. Too often, they face barriers to accessing high-quality services, high out-of-pocket costs, and a lack of help navigating the programs. Some find their eligibility restricted because of where they live.

The following recommendations can improve program navigation and support better health outcomes:

• Simplify enrollment across the two programs to allow easier access to culturally responsive care.
• Meaningfully engage people enrolled in the programs and provide opportunities for them to share their experiences to inform policy and program design.
• Eliminate payment barriers by ensuring clinicians are reimbursed for the services they provide and reinvest savings from less costly services back into Medicaid programs.
• Combine Medicare and Medicaid data to better report gaps in care.